Refunds for orders placed through this site are handled by us, ArtiBrex. This page states our terms in plain language.
The ArtiBrex refund window
90 days from the date your order is placed. The order date is in your order-confirmation e-mail. A full refund of the purchase price is available for any order inside that window, whether the bottles are sealed, opened or empty. Requests received after the window closes are handled at our discretion and are not guaranteed.
What qualifies for an ArtiBrex refund
- Opened, partly used and empty bottles all qualify. We would rather you actually try ArtiBrex for most of the 90 days than send back a sealed box.
- All bottles from the order must be mailed back — empty, partly used or unopened. If bottles are missing, the refund is partial. Original packaging is not required. Put the bottles in any box, and include the packing slip if you still have it.
How to request an ArtiBrex refund
- E-mail support@artibrex.com with your order number and the e-mail address used at checkout, and say you want a refund.
- Wait for a support agent to confirm your request by e-mail. Do not mail anything before that confirmation — a parcel we are not expecting is hard to match to an order and slows your refund. Mail all the bottles, empty or not, with tracking, to: 19655 E 35th Drive, Suite 100, Aurora, CO 80011, USA. Inside the box, add a note with your full name, your order number and the e-mail address you ordered with. E-mail us the tracking number. Keep it until the refund lands.
ArtiBrex refund timing
Once the bottles arrive and the return is processed, the full refund is issued to your original payment method and we confirm it by e-mail. It typically takes 5–10 business days to appear on your statement, depending on your bank. If it has not appeared after that, check with your card issuer before writing to us — the delay is usually on their side.
ArtiBrex return costs
| Return shipping | You do. No return label is issued; you pay the return postage and send us the tracking number. |
|---|---|
| Restocking fee | None. |
| Original shipping refunded? | Not applicable — shipping is free on every bundle, so there is no shipping charge to refund. |
ArtiBrex refund exclusions
- Requests made after the 90-day window.
- Bottles missing from the return — the refund is reduced in proportion. A parcel you refuse at the door: the carrier's return charge is deducted from the refund, and the refund is only issued after the parcel is back at our facility. An order the carrier's tracking shows as delivered: we cannot refund it as lost; contact the carrier with the tracking number.
Damaged or wrong ArtiBrex item
If a parcel arrives damaged or contains the wrong item, e-mail us with photos of the box and the contents, along with your order number, before discarding anything. We send a replacement at no cost once we have those details.
Chargebacks on an ArtiBrex order
If something is wrong, contact us before disputing the charge with your bank, so we can look at the order first.