This page covers how ArtiBrex orders are shipped. Orders placed through this site are fulfilled by us, ArtiBrex, from our fulfillment center in the United States. Standard shipping is free on every bundle to U.S. addresses, and we share the tracking code, if one was issued. This page describes delivery to addresses in the United States.
ArtiBrex order processing time
Orders are processed within 1–2 business days after payment clears, and parcels leave the fulfillment center Monday to Friday, excluding U.S. public and postal holidays. Orders placed on a weekend or a holiday begin processing on the next business day; around holidays processing can take longer. If the payment or address details you enter are incomplete or do not verify, processing can be delayed by a further 3–5 business days while we contact you.
ArtiBrex delivery estimates
| Destination | Carrier | Estimated delivery | Cost |
|---|---|---|---|
| United States (domestic) | UPS (primary carrier) | 3–5 business days | Free |
Delivery estimates on this page are for addresses in the United States.
Delivery estimates are estimates, not guarantees: time in transit excludes weekends and holidays, and carrier delays, weather, labour disruptions and incorrect addresses all add time. None of them are within our control.
Tracking your ArtiBrex order
A tracking number is e-mailed when the parcel leaves the fulfillment center. Check your spam folder before assuming the e-mail was not sent.
ArtiBrex shipping costs
The bundle price shown on the card is the price you pay for the bottles. If the checkout page shows a shipping line that differs from this page, the checkout page governs. Standard shipping is free on every ArtiBrex bundle to addresses in the United States.
Cancelling an ArtiBrex order
You can cancel by e-mailing support@artibrex.com within 24 hours of placing the order. Once the order has shipped, use the refund policy.
ArtiBrex delivery problems: wrong address, failed delivery, missing parcel
- Wrong address or returned to sender: you are responsible for entering the address correctly, and we cannot guarantee a change once the order is in fulfillment. If you spot a mistake, e-mail us immediately; once the parcel has shipped the address cannot be changed, and the only option is to wait and see whether the carrier returns it to us. When a parcel comes back to our fulfillment center — wrong address, not collected — we contact you and either re-ship it or refund the order.
- Damaged in transit: photograph the outer box and the contents before discarding anything, and send the photos with your order number.
- Marked delivered but missing: check with neighbors and the building's parcel room, then wait 24 hours — carriers sometimes scan early. If it still has not appeared, open a claim with the carrier using your tracking number, and let us know. When tracking confirms delivery to the address you entered, we are not able to refund or replace the order, so the carrier claim is the route that works.
Who handles your ArtiBrex delivery
Delivery questions and claims go to our support team. E-mail support@artibrex.com with your order number and the tracking code, if one was issued. For refunds, see the refund policy.